Payment Methods

Accepted Payment Methods

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A. Online Payments (Instant Processing)

MethodProcessing TimeFeeNotes

Credit/Debit Cards (Visa, Mastercard)Instant0%3D Secure authentication required

PayPalInstant3%For international orders

PayFast (Zapper, SnapScan)Instant2%Link to mobile wallets
 

B. Bank Transfers (Delayed Processing)

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MethodProcessing TimeFeeNotes

EFT (South Africa)1-2 business days0%Include order # as reference

International Wire3-5 business daysR150USD/EUR conversions apply
 

C. Cash Payments

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• COD (Cash on Delivery): Available for Gauteng orders only (+R20 fee).

• Pickup Payments: Pay cash/card at our Sandton HQ (no fee).

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2. Payment Security

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• SSL Encryption: All online payments processed via 256-bit encryption.

• PCI DSS Compliance: Card data is tokenized; we never store full details.

• Two-Factor Authentication: EFT payments require OTP verification.

Fraud Prevention:
◉ Orders over R5,000 may require ID verification.
◉ Unusual activity triggers manual review (we’ll email you).

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3. Payment Timelines & Order Confirmation

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• Instant Methods: Order confirmed immediately (cards/PayPal).

• Delayed Methods:

  • EFT: Order processed only after funds reflect (email proof of payment to sales@juicedbyliya.co.za).

  • International Wire: Requires SWIFT confirmation.

Note: Orders expire if unpaid after 48 hours (cart items released).

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4. Currency & Pricing

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• ZAR (Default): Prices include 15% VAT.

• USD/EUR: Auto-converted at checkout (rates from XE.com).

• Price Adjustments: Promo codes apply before payment. Disputes must be raised before completing checkout.

5. Failed Payments & Retries

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Common Issues + Solutions

❌ Card Declined:
→ Update billing address/card details.
→ Contact your bank to approve international transactions (if applicable).

❌ EFT Not Reflected:
→ Email POP to info@juicedbyliya.co.za.
→ Bank delays (especially weekends) may add 24 hours.

❌ PayPal Dispute:
→ We’ll freeze order fulfillment until resolved.

Auto-Retry: Failed card charges are reattempted once after 1 hour.

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6. Refunds to Payment Methods

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• Cards/PayPal: Refunded to original method in 5-7 business days.

• EFT/Wire: Requires bank details emailed to info@juicedbyliya.co.za (processed in 7-10 days).

• COD Refunds: EFT only (no cash returns).

Note: Refund timelines depend on your bank (up to 14 days for international cards).

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7. Prohibited Transactions

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✖ Third-Party Payments: Cardholder name must match order details.
✖ Cryptocurrency: Not accepted due to volatility.
✖ Split Payments: Single method per order (exceptions for bulk orders >R10,000).

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8. Customer Support

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Payment Issues? Contact:
📞 Phone: +27 XX XXX XXXX (Mon-Fri, 8 AM-5 PM)
📧 Email: sales@juicedbyliya.co.za
Live Chat: Available on website (bottom-right corner).

[Insert Image: Secure Payment Badges]

(Example: Visa Verified, PayPal Secure, PCI DSS compliant logos)